Shipping Policy

Thank you for shopping with us! We aim to provide fast, reliable shipping for all Santoku knives and kitchen products purchased from our store.

Order Processing

• All orders are processed within 1–3 business days.
  
• Orders placed on weekends or holidays will be processed on the next business day.
  
• You will receive a confirmation email once your order has been processed and shipped.
  

Shipping Times & Delivery Estimates

• Estimated shipping times will be displayed at checkout based on your location.
  
• Please note: Shipping times are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, or other factors outside our control.
  
• While we do not take responsibility for shipping delays that extend beyond the estimated delivery window, we always do our best to ensure your package arrives as quickly as possible.
  

Shipping Rates

• Shipping rates are calculated at checkout and vary depending on your location, shipping method, and order weight.
  
• Free or discounted shipping promotions will be clearly stated on our website when available.
  

Order Tracking

• Once your order ships, you will receive a tracking number via email.
  
• Please allow up to 24–48 hours for tracking information to update after your order has shipped.
  

Incorrect or Incomplete Addresses

• Please double-check your shipping information before placing your order.
  
• We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
  
• If an order is returned to us, additional shipping fees may apply to resend it.
  

Lost or Stolen Packages

• Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
  
• If your package appears missing, please contact the carrier directly or reach out to us for assistance with filing a claim.
  

International Shipping

• We offer international shipping to most countries.
  
• Customers are responsible for any customs fees, import duties, or taxes charged by their local government.
  
• Customs processing times can vary and may cause delivery delays that are outside our control.
  

Damaged Packages

• If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will work with you to resolve the issue promptly.